Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@paddlepointshop.com.

Once your return is approved, we will issue a return shipping label and provide instructions for the proper procedures and destination for sending your package. We will not accept items sent back without prior return authorization.

You can always contact us with any return questions at support@paddlepointshop.com.

Note: The return policy is offered for orders with a delivery address within the United States.  Return costs may apply.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as custom products (special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once we accept the return, make a separate purchase for the new item.

Refunds

We will let you know once we've received and inspected your return and whether we've approved your refund. If approved, we will process the reimbursement automatically to your original payment method within ten business days. Please note that your bank or credit card provider may also need additional time to process and post the refund. If more than fifteen business days have passed since your return was approved, please contact us at support@paddlepointshop.com.